Returns & Exchanges
At Chilly Chiles, we want you to love your heat; if you are not satisfied with your purchase, we offer returns on unopened, non-perishable items within 30 days of delivery. Due to food safety regulations, we cannot accept returns on opened food products unless they are defective or damaged upon arrival.
Contact Support
Email our spicy support team with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully pack the unopened bottles or items in their original packaging to ensure they do not break during transit.
Ship the Items
Affix the provided shipping label or send the package to our warehouse address, ensuring you keep a copy of your tracking number.
Inspection and Refund
Once our team inspects the returned goods for safety seals, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing